SkypeKey and SkyPeBX Support

Tip: many installation problems are due to inadequate power supply from a bad USB cable or hub.

Click here for fixing EEPROM problem.  When the EEPROM is messed up by the electrostatic, the product will malfunction. 

Note that the blue LED light looks DIM when the application software is not running or is not running normally.

Downloads

Windows SkypeKey software (uploaded 2009/11/27 for Win2000, XP, Vista, Win7 32 and 64 bits)

Windows SkypeKey software (for Skype versions less than 4.0)

Windows SkyPeBX software (for Skype 4.0)

Mac SkypeKey software

Mac hardware setting program

If you use the device for Mac or you have an EEPROM problem, you may need to set up the EEPROM by following the steps.

Follow these steps to set up EEPROM:

1, Use a PC running MS Windows.

2, Click here to download eeinit.rar and save it to your desktop.

3, Open the eeinit.rar and double-click to run EEINIT.EXE.

4, Fill in VID with 0x138d.

5, Fill in PID with 0x0010.

6, Click Load FUP1.  You should see success on the right panel.

7, If it shows fail on the right panel, please change pid to 0x0060 and click Load FUP1 again.

8, If it shows fail again on the right panel, please exit this program and click here to find out the correct VID and PID.

9, Fill in the data in EEPROM Write In Data section as follows:

**************************************
Vendor ID: 0x183d
Product ID: 0x0010
Manufacture String: Tradetouch
Product String: SkypeKey
**************************************

For Mac users, please use Product String: SkyATA 

10, When the EEPROM writing is done successfully as shown on the right panel, exit the EEINIT program.

11, Unplug the device.  Plug it to a computer (PC or Mac) and run the application software.

12, Please email amy @ tradetouch.com for any problem you encounter.

Find out Vendor ID and Product ID

VID and PID together is like the name of a USB device for Windows or other OS to identify the device.  When the product EEPROM is messed up, the name may be changed to some unknown values and the software cannot recognize the device any more.  Here we show you how to find the VID and PID using the software.

1, Unplug SkypeKey.

2, In the decompressed folder, find and run usbdeview.exe prograram.

3, Click the menu Options and click on Display Disconnected Devices to uncheck it.

4, Plug in SkypeKey.  You should see it as the last USB device listed in the software.

5, Scroll to the right to find out the VendorID and ProductID values.

6, Write down the values and use them in STEP 4 and 5 for writing the EEPROM.  Please do not use letter l while you should use digit 1.

7, Exit this software.